HDFC Bank Ernakulam Recruitment 2022 Apply Online Bank Jobs For CUSTOMER CARE EXECUTIVE Posts at www.hdfcbank.com. Govt Jobs 2022 through HDFC Bank Ernakulam Notification 2022. Free Job Alert 2022 for CUSTOMER CARE EXECUTIVE jobs in Ernakulam – Kerala. New Vacancy Form 2022 in HDFC Bank Ernakulam.
HDFC Bank Ernakulam Jobs 2022 Online From for CUSTOMER CARE EXECUTIVE Vacancy
HDFC Bank Ernakulam Recruitment 2022:- Apply Online For The CUSTOMER CARE EXECUTIVE Posts: Friends, HDFC Bank Ernakulam has issued notification of CUSTOMER CARE EXECUTIVE Online vacancy in HDFC Bank Ernakulam, Eligible candidates can apply online for this, To apply online, you need to download the official notification and fill online application form, Before applying, the candidate must read its official notification, then apply online on or before the last date .
|Name of Department||HDFC Bank Ernakulam|
|Name of Post||CUSTOMER CARE EXECUTIVE|
|Number of Vacancy||Various|
|Avarage Salary||Rs.1,84713.00 Per Year|
|Job Location||Jobs in Ernakulam – Kerala|
|Job Type||Government Bank Jobs/Private Govt Jobs 2022|
|Vacancy Form Type||Latest Bank Vacancies in 2022|
HDFC Bank Ernakulam Role Description
- Operations: Identify high transacting customers and reduce the transactions of these customers a.
- Identify Depleting customers and control them b.
- Reduce or improve on Band 1 and Band 2 Customers c.
- Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments.
- Retail FX transactions processing.
- Vault Custodian Ensure highest level of customer service.
- Ensure that outward clearing process is adhered to.
- ATM custodian.
- Identification of counterfeit cash and ensure adherence of process laid down by the bank B.
- Monitoring: Monitor large amount movements and report them as per reporting schedule a.
- If more than 1cr ensure updation on the portal.
- Identification and Closure of TOD accounts on regular basis Identification and Closure of High Cheque return customers beyond the threshold.
- All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
- Such customers to be directed to the BM based on f4 hotkey details.
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
- Archival back-up Local stationery management – Proper Reorder levels / Indent security stationery at appropriate reorder levels.
- Preparation of voucher batch ticket for the day.
- Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branch Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
- Reporting: Fortnightly reporting on cash transactions over Rs.
- 00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
- CBDT schedules reporting to WBO before Cut off times.
- Maintenance: Filing of MC/ DD stub copies and cancelled instruments Managing the returned cheques including proper maintenance of registers and customer intimation.
- Maintenance of counter stock register (DD/MC) Maintaining Salary uploads confirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.
- Bulk Stock Register Maintenance Printing, checking &Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position etc.
- ) Maintenance of records/ register for host entry GL209 posting.
- Maintenance of Voucher Movement Register Coordinate for binding of records/ sending the same to the vendor on regular intervals.
- Ensure correct updation and verification in E-call back E.
- Customer Service: Lobby Management Queue handling Proper housekeeping, upkeep, etc.
- Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures Check with customers if the process of complaint resolution has been managed well Preventive complaint management Asking for feedback from customers, who may not be complaining Discussing with staff the importance of getting feedback from customers on a regular basis Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro F.
- Sales: Generate leads for Banks product with the emphasis on the following: Generate Sales References for Liability products Generate leads for Credit Cards Penetration of Saving Accounts on non-liability customers Ensure that customers opt for and get facilities of CBDT collections Cross selling Gold Bars Cross selling Forex Plus card and Gift Plus Card Cross sell FX Cash Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).
- 3. NRI Product and Regulatory Knowledge
How To Apply HDFC Bank Ernakulam Recruitment 2022?
Follow these easy steps to apply online
- HDFC Bank Ernakulam Recruitment 2022 To apply, first of all you have to download the notification pdf attech below table.
- Now you have to read the details first given in the official notification.
- Now you have to fill the information asked correctly as well.
- You have to upload your photo, signature and required documents in the HDFC Bank Ernakulam Online Vacancy Form. and take a print out for future use.
HDFC Bank Ernakulam Recruitment 2022 Important Links
|Apply Online||Click Here|